Shipping policy

SHIPPING POLICY



OUR GOAL

GEMCY is committed to delivering the best shopping experience for every customer, no matter where you are in the world.
We closely monitor our shipping operations daily to ensure every order is delivered quickly, reliably, and efficiently.

STANDARD SHIPPING TIMES

United States: 5–12 business days (depending on the state)

United Kingdom & European Union: 7–12 business days

Please note: Orders to Hawaii may take longer to arrive due to customs. Delivery may take 15–30 business days.

If your order includes items from our international warehouse, the entire order will be shipped internationally, with an estimated delivery time of 10–20 business days.

International Shipping: 10–20 business days (varies by location)

EXPEDITED SHIPPING TIMES

United States: 3–7 business days (depending on the state)

(Currently available for select items and locations.)

PROCESSING TIMES

Orders typically take 1–2 business days to process after being placed.
Weekends and public holidays are not considered business days.

During periods of high demand, such as sales or holidays, processing may take up to 5 business days.
We kindly ask for your patience as we work to ensure every order is carefully fulfilled.

NOTES

  • Please verify your shipping address before completing payment to ensure accurate delivery.

  • Delivery times listed above are estimates. While most orders arrive within the expected timeframe, occasional delays may occur due to carrier issues or customs procedures.

  • External factors such as weather, customs inspections, or holidays may impact delivery time.

  • We take great care to ensure your order arrives in perfect condition.
    If you receive damaged or missing items, please contact us at support@gemcy.shop within 3 business days of receiving your package.

ORDER TRACKING

Once your order is placed, you will receive an order confirmation email with your purchase details.
When your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can follow its progress.

For international orders, shipping services and tracking availability may vary by region.
Please ensure your shipping address includes complete details (street, building number, postal code, etc.) to avoid delays.

Customers outside of the U.S. may be required to pay customs duties or import taxes according to their country’s regulations.
These fees are the customer’s responsibility. For more information, please contact your local customs office.

UNEXPECTED DELAYS

In rare cases, deliveries may take longer than the standard shipping times mentioned above.
This may be due to customs inspections, international processing, weather conditions, or local holidays.
We sincerely appreciate your patience and understanding in such circumstances.

ACKNOWLEDGMENT OF POLICY

By placing an order with GEMCY, you acknowledge and agree to the terms outlined in this Shipping Policy.

If you have any further questions or need assistance, please contact our customer support team at support@gemcy.shop at any time.